Refund policy

 

• Cancellations: If your event is canceled, you remain responsible for the full payment of orders by the agreed-upon date. If you cancel your order after production has begun, all payments made to date are forfeited.

• RTW (Ready-to-Wear) Refunds: Goods must be returned within 2 days in their original, purchased condition. All items will undergo inspection before a refund or exchange is processed. If your specific size is out of stock, we will offer an exchange for an item of equal value.

• Custom Garment Refunds: Due to the bespoke nature of custom garments made specifically to your measurements, no refunds will be issued.

• Deposits: All deposits are non-refundable, as they secure your place in the production schedule and cover initial materials. A 50% deposit is required before production begins. Orders totaling less than $150.00 must be paid in full upfront.